Billing FAQ

Who should I contact about billing inquiries?

Please contact the GenCore Technical Director regarding billing at 404-712-6898 or

Who will receive invoices from the GenCore?

Invoices will directly be sent to the Study PI along with any administrative person listed on the sample submission form.

Who should I contact to get a copy of my invoice?

Please contact the GenCore  Technical Director at 404-712-6898 or regarding invoice statements.

How do I resolve any error on the invoice?

The Gencore usually sends out draft invoices to the study PI for review before billing. However, if there are errors the GenCore will make every effort to resolve the mistake.