Who should I contact about billing inquiries?
Please contact the GenCore Technical Director regarding billing at 404-712-6898 or email@example.com.
Who will receive invoices from the GenCore?
Invoices will directly be sent to the Study PI along with any administrative person listed on the sample submission form.
Who should I contact to get a copy of my invoice?
Please contact the GenCore Technical Director at 404-712-6898 or firstname.lastname@example.org regarding invoice statements.
How do I resolve any error on the invoice?
The Gencore usually sends out draft invoices to the study PI for review before billing. However, if there are errors the GenCore will make every effort to resolve the mistake.